QUALITY MANAGEMENT

IBSU is committed to maintaining high standard quality in all its activities.

We believe that earning a globally recognized QMS certification will be an incentive for concentrating more on quality issues and maintaining continuous improvement. We have reviewed and partially applied the ISO 9001:2015 standard requirements which we found to be quite useful, and are now focusing on EFQM criteria as the country's official trend is towards that direction.

We have already become an EFQM member.

The Strategic Development Office at IBSU has been working on the strategic plan, action plan, identifying the main and sub processes at the university, quality goals and tools, KPIs, and the updating of QMS documentation.

The idea is to make lives easier by removing the fog around the questions of ‘what to do now’, ‘how to do it’, and ‘why doing it’, identifying causes that lead to possible and existing problems, gathering relevant data for institutional improvement and better decision making, reach teaching and research excellence, and thus contribute our best to the society. Removing the paperwork out of the way will help the teaching body to allocate more time to individual student needs.

We’ve come a long way so far, but the quality journey is endless. Continual improvement!